- Building Regulations
1.1 It is the responsibility of the landowner, not E-Spaces, to ensure compliance with local building and planning regulations. E-Spaces designs its products to meet permitted development standards, but it is the customer’s responsibility to confirm these requirements before purchase. Contact your local council for guidance if you are unsure.
- Delivery
2.1 Customers must disclose any access issues before the sale. Failure to do so may result in additional costs if delivery needs to be rescheduled. Once delivered, the customer is responsible for the goods.
2.2 E-Spaces is not liable for any damage to lawns, flower beds, or driveways due to access issues. If delivery cannot proceed due to such obstacles, goods will be returned, and a re-delivery fee will apply.
2.3 Suitable road access to the delivery location is required, with no parking restrictions.
2.4 The customer must ensure a clear, unobstructed route to the installation site, at least 1m wide and 2m in height. We cannot transport goods through neighbouring properties.
2.5 A responsible individual must be present to accept delivery. Failure to do so may incur re-delivery fees.
2.6 If no one is available to accept the delivery, the driver will wait for up to 1 hour. If access is not granted, re-delivery fees will apply.
2.7 E-Spaces strives to deliver on agreed dates. Delays caused by unforeseen circumstances, such as severe weather, will be communicated to you in advance.
2.8 Delivery dates are confirmed via email at sales@e-spaces.co.uk.
2.9 We deliver Monday to Friday (weekend deliveries are available upon request, with additional costs).
2.10 E-Spaces operates across the UK, and delivery times are between 8 AM and 5 PM.
- Additional Costs
3.1 If delivery fails due to a breach of the delivery terms, a re-delivery fee of £390 will apply for orders outside the free delivery zone.
3.2 Additional fees may apply for alternative delivery methods, payable before re-delivery.
- Payment
4.1 Full payment must be received in cleared funds before any work begins.
4.2 Cash payments are accepted at the E-Spaces office; cash on delivery is not accepted.
4.3 Payments via cheque, banker’s draft, or building society cheque may take up to 10 days to clear, potentially delaying the delivery.
- Your Right to Cancel (Distance Selling)
5.1 Cancellations must be made before construction and installation begin, and distance selling regulations do not apply once work has started.
5.2 Cancellation requests must be submitted in writing to sales@e-spaces.co.uk.
5.3 Refunds may be subject to deductions for bespoke materials or design work. CAD design costs are charged at £50/hour.
- Rectifying Defects
6.1 Any defects must be reported by the customer in writing to sales@e-spaces.co.uk or via post to our office.
6.2 Issues caused by natural material properties are not considered defects.
6.3 E-Spaces may request photos to assess the issue and determine a solution, such as repair or partial refund.
6.4 Repairs for defects caused by the customer, such as site unsuitability or misuse, will be charged.
6.5 Customers must provide reasonable access for E-Spaces to rectify any defect.
- Cancellation by Us
7.1 E-Spaces may cancel an order if the customer does not respond to communication attempts.
7.2 Non-payment will also result in order cancellation.
7.3 Refunds will be issued within 14 days of cancellation, without additional compensation.
- Reaching Us
For any inquiries, please contact us:
- Phone: 01964 659122
- Email: sales@e-spaces.co.uk
- Postal Address: Unit 7, Four Winds Industrial Estate, Ellifoot Lane, Burstwick, HU12 9EF.
- Privacy Policy
We are committed to protecting your privacy. Any personal data collected will be used in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy.
- Invalidity/Severability
If any term in this agreement is deemed invalid or unenforceable, the remaining terms will continue in full force.
- Product Information
11.1 E-Spaces ensures the quality of materials used, but natural properties like wood movement are not defects.
11.2 Approximate product sizes may vary slightly.
11.3 Guarantees do not cover accidental, wilful, or negligent damage.
- Force Majeure
12.1 E-Spaces is not liable for delays or failures caused by events outside our control, such as acts of God, terrorism, strikes, natural disasters, or severe weather.
Product Guarantees
- Cladding: 10-year warranty against natural cracking, warping, or discolouration.
- Electrics: 12-month warranty on electrical work.
- Installation: 12-month warranty on installation defects.